Shipping and Refund Policy
Placing an Order
All credit card transactions are encrypted and submitted to our highly secured SSL server. Credit card transactions are directly handled by a financial institution processor, which receives the credit card numbers and other personal identifying information to verify and process the credit card transaction. Credit card numbers are stored in our system. Our company and our employee do not have access and cannot view your encrypted credit card numbers. Your personal information is not shared with any other entity.
Powered by Shopify, our online payment system accepts all major credit cards.
Our goal is to ship out all orders within one business day. Most of our United States customers receive their orders in 3-4 business days depending on the destination. Service may be delayed by USPS or UPS. Delivery time may vary depending on location of the recipient.
In most cases, your products will be delivered to your mail box by US Postal Service. P.O. Box address is acceptable. Shipping and handling fee varies depending on the total purchase price. The more you shop, the more you save. Since we charge a minimal amount of shipping and handling fee, we can afford to provide lowest product prices to our customers. Priority shipping and handling is available for United States customers. If special shipping method is required, additional shipping and handling fee may be incurred.
In reality, there is no free shipping. Customers are either expected to pay a separate shipping and handling fee or pay a higher product price that includes an implicit shipping and handling fee. Our management believes charging a flat shipping rate is beneficial to our customers since we can offer the lowest product price. As of February 2018, our shipping rates for orders shipped to the United States are:
- For orders under $10 = $7.99 flat fee shipping rate
- For orders between $10 to $24.99 = $5.99 flat fee shipping rate
- For orders $25 or above = Free shipping!
For international shipping rates, please email CondomUSA@gmail.com
Sales Tax Policy
9.25% Sales tax applies to all orders shipped to the State of California.
All products returned to our warehouse for refund must be in original, unopened condition and be accompanied with a Return Authorization issued by us within 30 days of receiving your order. Within 30 days of receiving your order, you may return any item for refund under any of the following circumstances:
- Item was received damaged
- Incorrect item was shipped
Since condom is used as a protection product, and in order to ensure that all condoms we sell are in good condition, NO returns or exchanges of any kind, except the above mentioned reasons, are accepted for our customer protection. Please understand that we only sell condoms which are obtained directly from manufacturers or distributors. Other (non-condom) items, except bulk version, may be returned for refund if items are in new condition with original packaging. We do not accept returns of opened items or items returned after 30 days of receiving. If return is not the result of our error, shipping and handling charges are not refundable.
Cancel or Modify Order
We pack your items for shipment as soon as the order is received. Please email us immediately if you would like to cancel or modify your order. We will try our best to accommodate any change request received within 15 minutes of placing the order. Please understand that we cannot cancel or modify your order once it has been shipped.
More Than One Year Expiration Period Guarantee
We guarantee the condoms we sell will be good for at least 1 year before expiration. Refunds or exchanges will be made if our customers receive any condoms, except clearance item or otherwise noted, that are not good for at least 1 year from date of purchase. Most of our products have a 2-3 year shelf life before they expire.